Quality
disputes
- Contract or sales confirmation;
- Invoice;
- Out-turn sample, sealed under independent
supervision or by the parties jointly;
- Where relevant, a jointly sealed original sample
of the coffee that was sold.
The request to CACPH must be submitted no later than
30 days from the formal notification by one of the parties that they are to
proceed to arbitration. The defendant has 15 days from the date CACPH dispatches
the notification to countersign and return it. Failure to respond will result in
the arbitration proceeding without any input from the defendant.
Technical
disputes
- Statement of the matters in disputes and claims
made;
- All relevant documents (contracts, invoices, bills
of lading, certificates, etc.).
The request for arbitration must be lodged within 30
days as above, to be followed by the complete dispute file in five copies,
including statements of facts and claims, within a further 10 days. The other
party must lodge their defence within 30 days from the date CACPH transmits the
dispute file to them.
The plaintiff then has 15 days to respond after
which the defendant has a further 15 days to make a final response. Failure to
respond will result in the arbitration proceeding without any input from the
defendant.