'Appointment of surveyors' is an often-heard term.
'Lloyd's agents' is another. But the trade in coffee is increasingly
specialized, and the burden of proof is increasingly placed on the exporter (in
health-related issues too). It is unlikely that the average insurance surveyor
will have the required expertise in condensation issues, for example. In some
countries this kind of specialized expertise is more easily obtained than in
others; if shippers consider they might be at risk they could be well advised to
determine in advance whom they could call on to represent them in case of
claims. Compiling information for different importing countries on qualified,
professional surveyors and other available coffee experts (surveyors may not
understand quality issues for example, and a coffee quality expert may not be
expert in transport matters), would be a useful exercise in collaboration
between coffee trade associations in producing and consuming countries.
In any case, when a notification of a potential
claim is received, it is best to react with all due haste and in particular: