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  • Documents to be submitted and time limits

     
     

    Quality disputes 

    • Contract or sales confirmation;
    • Invoice;
    • Out-turn sample, sealed under independent supervision or by the parties jointly;
    • Where relevant, a jointly sealed original sample of the coffee that was sold.

    The request to CACPH must be submitted no later than 30 days from the formal notification by one of the parties that they are to proceed to arbitration. The defendant has 15 days from the date CACPH dispatches the notification to countersign and return it. Failure to respond will result in the arbitration proceeding without any input from the defendant.

    Technical disputes 

    • Statement of the matters in disputes and claims made;
    • All relevant documents (contracts, invoices, bills of lading, certificates, etc.).

    The request for arbitration must be lodged within 30 days as above, to be followed by the complete dispute file in five copies, including statements of facts and claims, within a further 10 days. The other party must lodge their defence within 30 days from the date CACPH transmits the dispute file to them.

    The plaintiff then has 15 days to respond after which the defendant has a further 15 days to make a final response. Failure to respond will result in the arbitration proceeding without any input from the defendant.

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